Cevi Med - Cancellation and Return policy

Can I cancel my order?

Cancellation eligibility depends on the product type and order status. Orders may be canceled before processing begins by contacting our customer service team.

Once processing starts for refurbished, custom, or special-order items cannot be canceled.

Check the cancellation for:

Refurbished Products Cancellation Policy

At Cevi Med, many of our refurbished products are restored, customized, and prepared specifically for each order. This includes exam tables, procedure chairs, stretchers, and equipment reupholstered, repainted, repaired, or configured based on customer specifications.

Because these products are made to order and involve labor, materials, and refurbishment costs, the following policy applies:

1. No Order Cancellations

Refurbished orders cannot be canceled after purchase. Once an order is confirmed, our team begins allocating inventory, scheduling labor, ordering materials, and completing refurbishment work specifically for that customer.

2. Hold Requests

Customers may request to place their order on hold prior to shipment. We will make reasonable efforts to accommodate hold requests based on production status and storage availability.

3. Exchanges

If a customer’s needs change before shipment, we may allow the order to be exchanged for a different product of equal or greater value, subject to inventory availability and applicable price differences.

4. Upgrades

Customers may request to upgrade to another available product before shipment. Any pricing difference, freight adjustments, or additional refurbishment costs will apply.

5. Damaged or Incorrect Items

If a product arrives damaged in transit or the wrong item is delivered, customers must notify us promptly upon delivery so we can review and resolve the issue.

6. Commitment to Customer Satisfaction

Although refurbished orders are non-returnable and non-cancelable, our team is committed to working with customers to find practical solutions whenever possible.

If you have any questions or need assistance, our customer service team is here to help.

Email: orders@cevimed.com | Phone: 833-238-4633

Upholstery and Custom-Make

Certain products and orders cannot be canceled or returned due to their custom nature, refurbishment process, or specialty sourcing. This ensures proper handling, quality, and timely delivery.

Examples of Custom Orders

Custom Upholstery: Changing the color, material, or padding on exam tables, chairs, or stretchers
Special Configurations: Adding or modifying attachments, drawers, or features on ENT cabinets or hospital beds
Branding & Engraving: Personalizing equipment with your facility’s logo or labeling
Refurbished Equipment Requests: Requests for a specific brand, model, or custom refurbishment level

Exceptions

📧 Email: sales@cevimed.com or robert@cevimed.com

📞 Phone: 407-562-6312

Non-Cancellable Items

Hospital Beds
Upholstery & Custom Orders
Specialty Orders from Third-Party Vendors
Damaged Items Resulting from Misuse
Items Modified by Customer or Contractors
Returned Items Missing Components (parts, pieces, attachments, etc.)
Orders Exceeding the 30-Day Return Window

New Products Cancellation Policy

At Cevi Med, we aim to provide a clear and professional cancellation process for new products. Below are the guidelines for cancellations and related to refurbished products.

1. Cancellations Before Shipment

If the order has not yet been started or processed, customers can request a cancellation assuming a order cancellation fee.
To request a cancellation, customers must contact our customer service team as soon as possible via phone or email.
If the order is eligible to be cancelled a fee of approximately 20% of the order value may apply.

2. Back-Ordered or Discontinued Products

If an item in your order is on backorder, we will notify you with an estimated shipping date. You will have the option to:
- Keep the order and wait for availability.
- Cancel the order for a full refund.
If a product has been discontinued by the manufacturer, we will notify you immediately and provide alternatives if available. You may choose to:
- Accept an alternative product.
- Cancel the order for a full refund.

3. Returns Due to Customer’s Error or Change of Mind

If the customer ordered the wrong product or no longer wants it, the following conditions apply:
- A ~20% restocking + processing fees will be deducted from the total order value.
- The customer is responsible for return shipping costs and may use the carrier of their choice.
- The refund will be processed by us at the manufacturer’s discretion.

Return Conditions

To be eligible for a return, the product must:
- ✔ Be in its original condition, including all manufacturer packaging, manuals, accessories, and materials.
- ✔ Remain unused and unopened in its original packaging.

Non-Returnable Items

✖ Used products or items that have been removed from their original packaging will not be accepted for return.

4. Refunds

Once the cancellation is approved, the refund will be processed within 5-7 business days using the original payment method.

5. Exceptions

In cases of defective products or order errors, customers may request a return or exchange at no additional cost.

If you have any questions or need further assistance, please contact our customer service team:

📧 orders@cevimed.com 📞 833-238-4633

RPI Products

At Cevi Med, we understand that ordering mistakes can happen. Below is our return and cancellation policy for RPI products:

1. Order Cancellation for Incorrectly Ordered Products

If a customer orders the wrong RPI product, the order may be canceled within 15 days from the shipping date.
A 20% restocking fee will be deducted from the total order value.
The customer is responsible for return shipping costs and may use the carrier of their choice.
The refund will be processed once the returned product is received and inspected.

2. Return Conditions

To be eligible for a return, the product must:
- ✔ Be in its original condition, including all manufacturer packaging, manuals, accessories, and materials.
- ✔ Remain unused and unopened in its original packaging.

3. Non-Returnable Items

✖ Used products or items that have been removed from their original packaging will not be accepted for return.

If you have any questions or need further assistance, please contact our customer service team:

📧 orders@cevimed.com 📞 833-238-4633

Our Return Promise:

We provide a 30-day guaranteed return policy for the majority of our products. This means that no matter your reason for returning a purchase, we are committed to offering a straightforward and hassle-free solution. You can choose from the following options:

A product refund
Exchanging your product(s) for equal value
Receiving store credit for future purchases

If you choose a product refund for an item purchased as refurbished, a 20% restocking fee of the product price (excluding shipping) will apply. Additionally, customers are responsible for all shipping costs associated with returning the item for a refund.

The 20% restocking fee for refurbished returns is necessary to cover the significant LTL expenses incurred from the initial shipping, which can range from $500 to $1,800 per canceled order.

For items purchased as brand new and returned for exchange or refund, a restocking fee of 20% will also apply.

No Returns on Refurbished Products
All refurbished product sales are final. We do not accept returns on refurbished or custom-prepared items once the order has been placed.

How Do I Request A Return?

To begin the return process, please review our return policy guidelines carefully to confirm that your purchase is eligible for a return. After that, you can reach out to our customer service support team at (833) 238-4633 or sales@cevimed.com.

A team member will then provide you with an RMA number (Return Merchandise Authorization). When contacting us, please have the following information ready:

Reason for Return
Product Name and Model
Product Quantity
Customer Name
Invoice Number
Choose: Refund, Exchange, or Store Credit

Feel free to add any extra notes that may help clarify your case in your return request. We are committed to accommodating your needs throughout the return process.

How Do I Send Back My Approved Return?

Step One: Initiate Your Return

To obtain an order number, please follow the instructions outlined above. Once your return or exchange is approved, you will receive a confirmation email containing your order number.

Step Two: Repackaging Instructions

Carefully place all items back into their original packaging. Make sure that every component and part is included within the package.

Step Three

Print your return/exchange request form, which includes the attached order number. Be sure to place this form inside the package with your returned items. You can find this form in the email you received for return/exchange approval.

Step Four: Return Your Package

Utilize any shipping carrier to send your returned package to the following address:

Cevi Med
1351 S. Leavitt Ave.
Orange City, FL 32763

Recommended Shipping Service:

You are 100% responsible for the shipment with the carrier of your choice.

When Will My Refund Process?

Returns are typically processed within 2 to 3 weeks following the issuance of an RMA number. This timeframe largely depends on how quickly customers send the items back to our warehouse.

Once we receive and process your return, you can expect a full refund to be issued within 3 to 5 business days.