At Cevi Med, we strive for 100%
complete customer satisfaction.
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Cancellation eligibility depends on the product type and order status. Orders may be canceled before processing begins by contacting our customer service team.
Once processing starts for refurbished, custom, or special-order items cannot be canceled.
At Cevi Med, many of our refurbished products are restored, customized, and prepared specifically for each order.
This includes exam tables, procedure chairs, stretchers, and equipment reupholstered, repainted, repaired, or configured based on customer specifications.
Because these products are made to order and involve labor, materials, and refurbishment costs, the following policy applies:
If you have any questions or need assistance, our customer service team is here to help.
Email: orders@cevimed.com | Phone: 833-238-4633
Certain products and orders cannot be canceled or returned due to their custom nature, refurbishment process, or specialty sourcing. This ensures proper handling, quality, and timely delivery.
At Cevi Med, we aim to provide a clear and professional cancellation process for new products. Below are the guidelines for cancellations and related to refurbished products.
Once the cancellation is approved, the refund will be processed within 5-7 business days using the original payment method.
In cases of defective products or order errors, customers may request a return or exchange at no additional cost.
If you have any questions or need further assistance, please contact our customer service team:
At Cevi Med, we understand that ordering mistakes can happen. Below is our return and cancellation policy for RPI products:
If you have any questions or need further assistance, please contact our customer service team:
We provide a 30-day guaranteed return policy for the majority of our products. This means that no matter your reason for returning a purchase, we are committed to offering a straightforward and hassle-free solution. You can choose from the following options:
If you choose a product refund for an item purchased as refurbished, a 20% restocking fee of the product price (excluding shipping) will apply. Additionally, customers are responsible for all shipping costs associated with returning the item for a refund.
The 20% restocking fee for refurbished returns is necessary to cover the significant LTL expenses incurred from the initial shipping, which can range from $500 to $1,800 per canceled order.
For items purchased as brand new and returned for exchange or refund, a restocking fee of 20% will also apply.
No Returns on Refurbished Products
All refurbished product sales are final. We do not accept returns on
refurbished or custom-prepared items once the order has been placed.
To begin the return process, please review our return policy guidelines carefully to confirm that your purchase is eligible for a return. After that, you can reach out to our customer service support team at (833) 238-4633 or sales@cevimed.com.
A team member will then provide you with an RMA number (Return Merchandise Authorization). When contacting us, please have the following information ready:
Feel free to add any extra notes that may help clarify your case in your return request. We are committed to accommodating your needs throughout the return process.
To obtain an order number, please follow the instructions outlined above. Once your return or exchange is approved, you will receive a confirmation email containing your order number.
Carefully place all items back into their original packaging. Make sure that every component and part is included within the package.
Print your return/exchange request form, which includes the attached order number. Be sure to place this form inside the package with your returned items. You can find this form in the email you received for return/exchange approval.
Utilize any shipping carrier to send your returned package to the following address:
Cevi Med
1351 S. Leavitt Ave.
Orange City, FL 32763
You are 100% responsible for the shipment with the carrier of your choice.
Returns are typically processed within 2 to 3 weeks following the issuance of an RMA number. This timeframe largely depends on how quickly customers send the items back to our warehouse.
Once we receive and process your return, you can expect a full refund to be issued within 3 to 5 business days.
