Frequently Asked Questions
Welcome to the Cevi Med FAQ section. Here you can find answers to frequently asked questions, categorized by topic for your convenience. If you have any further inquiries, feel free to contact us.
Orders
Orders
Does the price include shipping and taxes?
Orders
How do I purchase online?
Delivery
Delivery
Where do you deliver?
Delivery
Do you offer white-glove delivery?
Products
Products
What’s your warranty policy?
Products
Do refurbished items come with custom upholstery?
Support
Support
How can I contact your office?
Support
Where are you located?
Payment
Payment
What payment methods are accepted?
Payment
Do you accept insurance payments?
Orders
Orders
Shipping charges can be calculated at checkout, while taxes vary depending on the state. To help offset these costs, we offer free shipping on sale items throughout the year.
Orders
If your business has a tax exemption, please send a copy of your tax-exempt form to admin@cevimed.com. Our account manager will verify the document and adjust your account accordingly.
Orders
We are currently working on a new system to help customers track their orders, view order history, and communicate more effectively with our team.
Orders
We offer financing options through external providers. Please contact us for more details on how to apply.
Orders
Add items to your cart, proceed to checkout, enter payment details, and confirm your order.
Orders
This is likely due to your bank flagging a large transaction. Contact your bank to authorize the purchase, then try again.
Orders
For large items requiring freight delivery, contact our logistics team directly for tracking details.
Orders
Once placed, our team processes the order, verifies specifications, and schedules any necessary refurbishment or customization. You will receive a confirmation email outlining the next steps and a projected timeline.
Orders
Our standard lead time is approximately 4 weeks from the time the order is placed to final delivery. This timeframe reflects a made-to-order model.
Orders
Delivery scheduling is coordinated by our logistics team once your equipment is ready. We will contact you to confirm availability, preferred delivery windows, and any specific delivery needs.
Orders
You will receive updates via email and phone throughout each stage of your order, from confirmation to delivery.
Delivery
Delivery
For small items, local customers in Orange City, FL can pick up their orders. Larger items must be delivered for safety reasons.
Delivery
We deliver nationwide within the contiguous U.S. and offer local delivery in Florida and East Coast areas at reduced rates.
Delivery
Large items shipped via LTL carriers require a signature, while small items typically do not.
Delivery
Return labels are included with your new kit. Place your old upholstery in the box, attach the label, and ship via FedEx.
Delivery
Yes, our white-glove service includes inside delivery, setup (if applicable), and removal of packaging materials.
Delivery
White-glove delivery includes inside delivery, setup (if applicable), and removal of packaging materials to ensure minimal disruption to your environment.
Delivery
Once your order is dispatched, you will receive a live tracking link.
Products
Products
Refurbished items typically include a 1-year warranty. New items are covered by the manufacturer's warranty, while AS-IS items have no warranty. More details can be found under the product's resources tab or in our warranty policy. (Check our warranty policy)
Products
Yes, custom upholstery is free, and you can choose the color from our chart.
Products
Yes, hospital beds include a mattress. Refurbished beds come with used mattresses, but new ones are available for purchase.
Products
No, refurbished equipment arrives pre-assembled.
Products
We do not offer rentals, only sales and refurbishment.
Products
No, we operate on a demand-driven refurbishment model.
Products
Refurbished equipment undergoes inspection, part replacement (if needed), cleaning, and functional testing to ensure it meets like-new standards.
Products
It includes thorough inspection, part replacement (if necessary), cosmetic refinishing, and functional testing.
Products
The process includes mechanical and electrical inspection, component repair or replacement, cosmetic refinishing, functional testing, and quality assurance.
Products
All new equipment is procured directly from the manufacturer upon order confirmation.
Products
Yes, we selectively purchase equipment that aligns with our current product portfolio. Visit our “Sell to Us” page for more information.
Products
Refurbishment typically requires 14–21 business days.
Products
Orders placed before 10:00 AM are processed the same business day. Delivery typically occurs within a few business days, depending on inventory availability and location.
Support / Communication
Support
You can reach us at 833-238-4633 or via email at sales@cevimed.com.
Support
Email sales@cevimed.com with your contact details, company address, and the colors you're interested in, and we'll send you fabric swatches. You can also request your color chart via the “Request Color Chart” option.
Support
Our office and warehouse are located at: 1351 S. Leavitt Ave. #105, Orange City, FL 32763.
Support
For any issues after delivery, contact our support team for troubleshooting and assistance at customercare@cevimed.com.
Support
Once your order is dispatched, you will receive a live tracking link.
Payment & Transactions
Payment
We accept credit cards, debit cards, checks and ACH transfers. For qualified businesses, we also offer Net 30 terms, subject to approval.
Payment
At this time, we do not process payments through insurance providers, Medicare/Medicaid, or prescription-based billing channels.